USONYX.net Singapore Broadband Web Hosting Service offers a 30-day money back guarantee for new web and email hosting users. This entitles customers to enjoy a risk free trial of USONYX's services to test quality, performance and speed. The 30-day money back applies to all USONYX Shared Windows, Linux and VPS (Virtual Private Servers) hosting plans. It also applies to U-Mail — USONYX Email Hosting solution.

Following services do not qualify for 30-day money back guarantee: domain names, additional items and services; web site design; web site promotion; search engine submission; U-Shop, U-Secure solutions; dedicated internet bandwidth; items and services ordered through the reseller program.

If you are not completely satisfied with our services within the first 30 days from your initial activation date and you are not in violation ofour terms and conditions, you will be given a pro-rated refund of your remaining hosting fees excluding set-up, domain registration fee and overages.

All cancellations must be received in writing; regular mail, e-mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase. If your account has been cancelled by us due to a breach of the terms and conditions on your part, you will not be eligible for a refund.

Domain name registration is non-refundable. No refunds are available after 30 days. The 30-day money back guarantee does not apply to account renewals and upgrades. Please allow 1-2 weeks for the refund's processing.